I’ll say this: If Windows Mobile 6 were not offered to MDA owners, that would be a break from their previous actions, and would not be received well by T-Mobile customers. I have two T-Mobile Windows Mobile phones, both bought six months ago, both currently for sale on T-Mobile.com for $150-400, and both released one year ago this month, and if T-Mobile doesn’t support them with industry standard upgrades in their first year of life (even at a price, I don’t mind that), then there will be hell to pay.
Me and my wife have been T-Mobile customers for over four years, and are only 6 months into a two-year contract. Screw me with a phone I can’t upgrade, in the first six months, and you lose a customer. I won’t waste my time with a company that doesn’t support its phones. If the woman on phone is right, I have nothing to worry about, but I’ll say this: If the phone was bought at the beginning of a current contract, the company should be obligated to support it, and if they don’t, no matter what company you are dealing with, you should not sit back and allow them to screw you like that.
Demand Windows Mobile 6. Call your carrier every single day (support calls don’t waste minutes). Make them give you an answer, and if they give you the wrong answer, make them pay for it. Make them lower your bill, give you free services, or even let you buy a new Windows Mobile 6 phone at a greatly reduced price. Don’t let T-Mobile/Verizon/Cingular or whoever else get away with ignoring their customers. Windows Mobile 6 is a required upgrade, as far as carriers should be concerned, and it is negligience if they do not offer it.