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Vista Express Upgrade Not Running On Schedule

There was only one decent reason to buy a PC in the months leading up to the launch of Windows Vista: the Express Upgrade program, which gave buyers of new PCs with Windows XP a free or cheap upgrade to Vista. The “Express” part of the upgrade is turning out to be a bit misleading for Dell customers, with the upgrades arriving on a first-come first-served basis in as many as 6-8 weeks, plus a website that’s experiencing nasty downtime, bugs, driver issues and other kinks.

The Express Upgrade program was a good idea, but it seems like every time Microsoft leaves anything to hardware manufacturers, they royally screw it up. Maybe the weak link in the Mac vs. PC wars is more of a hardware problem than a software one, with Dell, HP, Sony, Creative, ATI, Nvidia, and hundreds of mom-and-pops pushing out incompatible hardware, bad drivers, awful tech support, and sometimes uninspired design, all of which Apple has a lot more control over.

Windows isn’t perfect, but with Vista things are plenty good now. If the cult of Mac is still kicking ass in a year or two, and Microsoft hasn’t done anything to screw their momentum up, maybe it’ll finally be time for a Microsoft-branded PC, just like they did with the Zune. Microsoft can do the same thing here, taking some of that great Asus hardware, putting some design wizards on the case, and getting some shiny new Windows boxes into stores.


Speaking of the Zune, Microsoft is running a promotion where if you switch your browser homepage to MSN.com, you’ll be entered to win a Zune. Or rather, if you claim to have switched your homepage, you can win, it’s that easy. Just check out homepage.msn.com/zune to get in on the randomly chose fun, and you can go here to see how the five biggest browsers set their home pages.

Even more, here’s a story of a Zune user who actually found another Zunester and managed to share some music. The ironic thing is the other Zune user was a guy who was trying to promote his own band, and would have preferred to send the song without DRM, in order to make the band a little more popular. Maybe Microsoft could consider a way for artists to give away music via Zune, giving bands a reason to promote the Zune while spreading their own music. Music is being treated like a license, when it should be treated like a virus.

February 20th, 2007 Posted by | General, Vista, Windows | 4 comments



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4 Comments »

  1. [...] Original post by Nathan Weinberg and a wordpress plugin by Elliott [...]

    Pingback by Article Feed » Vista Express Upgrade Not Running On Schedule | February 20, 2007

  2. [...] Vista’s “Express Upgrade?” Not so much. [via InsideMicrosoft] Share this post Published Tuesday, February 20, 2007 1:30 AM by Robert McLaws [...]

    Pingback by Robert McLaws: Windows Vista Edition : The Vista Daily #11 | February 20, 2007

  3. Hewlett Packard isn’t doing any better than Dell. HP relies on an Orem, UT, fulfillment center which has by its own admission been swamped with orders for “free upgrades” to VISTA and Office 2007. The problems include denial of upgrades based on rejecting authentic Micosoft Certificates of Autehnticity (COA). If you get beyond that point you may still not get the upgrade order booked. The website craps out at different stages of the process. Users have only until 3/15 to get their free upgrades. After that they will have to pay.

    Comment by Ohadi Langis | February 20, 2007

  4. Vista FREE upgrade being challenged in the UK as the word FREE was used, and the only payments that can be charged for any item advertised as FREE is postage and no other payments can be asked for.

    the challenge is by customers and trading standards.

    the UK law is based on the Oxford English Dictionary’s definitive meaning for the word FREE- WITHOUT COST OR PAYMENTS.

    Some customers have already received refunds from PC World, it is unlikely that the retailers will challenge this as past cases have all failed , due to the wording FREE and then a CHARGE being asked for,As this is clearly to most peoples eyes yet alone a courts, unacceptable and a misrepresentation.

    Comment by Andy | April 6, 2007

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