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MSN Does “Customer Service Hall of Shame”

MSN Money has released the results of a reader survey of the companies with the worst customer service. Here are the worst of the worst in their Customer Service Hall of Shame:

 
  “Poor”  ”Fair” “Good” “Excellent”

Bottom 10

Sprint Nextel

40%

28%

25%

7%

Bank of America

30%

25%

32%

13%

Comcast

30%

33%

28%

10%

Time Warner Cable

29%

35%

28%

8%

AT&T

26%

36%

31%

7%

Citibank

24%

34%

35%

8%

Wal-Mart

23%

32%

32%

13%

Verizon

22%

31%

36%

11%

Wells Fargo

21%

27%

38%

14%

DirecTV

20%

29%

33%

17%

Dishonorable mentions

Dell

19%

26%

40%

15%

Circuit City

19%

35%

39%

8%

Best Buy

14%

31%

42%

13%

Home Depot

13%

29%

43%

14%

Sears

12%

33%

45%

10%

Macy’s

10%

30%

47%

13%

I like Time Warner. They screw up so often, I get all sorts of freebies. I’m not paying my cable bill until August! Verizon is awful, with terrible overpriced cell phones and the lowest quality broadband I’ve ever experienced (hence the switch to Time Warner). Dell is another company you can count on to screw up often enough to give you free stuff (thanks for the $35 coupon, I got it last night). And Macy’s… arghh! I bought some plates from them, and they were broken right in the box. What did they do about it? Nothing!

So, don’t knock this list. Real customers are having real terrible experiences with your products. Companies: You should care. We hate you, and only shop because we are forced to by market conditions (deep discounting, no competition). When someone who’s actually decent comes along, or is just good enough, we kick your sorry ass to the curb.
(via M3 Sweatt)

May 7th, 2007 Posted by Nathan Weinberg | MSN, General | no comments



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