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Microsoft Responds (Damage Control) Over Ultimate Extras Dissapointment

Thanks to Long Zheng, there have been a lot of people talking about how Microsoft has not delivered on its promises for Windows Vista Ultimate Extras, apparently due to a lack of effort or communication. The big hubbub forced Microsoft to scramble together a team (which seems to have been disbanded long ago) and get them back on the Vista Ultimate blog, posting an apology and some updates.

After five months with no posts, the Vista Ultimate blog has an entire page of seven new posts, starting off with the apology/update:

We apologize for taking so long to provide a status update to customers.

We intend to ship Windows DreamScene and the remaining 20 Language Packs by the end of the summer. We will not ship the last two Extras showcased in January (Windows DreamScene and the remaining 20 Language Packs) until they meet the high quality bar required by our enthusiastic customers—and we believe that we can achieve that bar by the end of this summer.

We also intend to deliver additional Extras in the future. In addition to Windows DreamScene and the remaining Language Packs, we plan to ship a collection of additional Windows Ultimate Extras over the next couple years that we are confident will delight our passionate Windows Vista Ultimate customers. We cannot identify dates or provide details at this time—but once we ship Windows DreamScene and the remaining Language Packs, we will provide more information about the next Extras.

Long points to a hilarious Channel 9 post which translated the blog post into more honest speak:

“We would like to announce that we are announcing the announcement of these features that we have previously announced, and are intending to deliver this announcement of these new feature announcements once the announcement meets the highest quality of the announcements that we know that you have come to require of us. We strongly believe that we should only announce those announcements of features which have been throughly tested and you can be assured that our announcements will be announced at the earliest possible date. You can expect another announcement to this effect in two months. Thank you.”

Long also points out that the pictures and references to the old “Ultimate team” have been removed, and there’s a new Ultimate Director, Barry Goffe. This meshes with Robert McLaws, who says the Ultimate team was disbanded, and this is a new attempt to fix the mistakes Microsoft has made with regard to the product.

Microsoft certainly dropped the ball here, creating a new version of Windows with little incentive for the high price, promising a single reason to buy it, and then doing 100% of nothing. It’s practically a scam, and customers are and should be angry. If Microsoft wants some trust on promises of future features in software, it had better deliver, because Ultimate purchasers are their biggest enthusiasts, and it is not a group you want to dissapoint.

July 3rd, 2007 Posted by Nathan Weinberg | Vista, Windows | 3 comments



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3 Comments »

  1. The ‘new’ posts on the site are not actually new at all and were posted a long while back when the ‘team’ were previously blogging. They have just reposted them I guess in an attempt to make it look like they are doing something. Either that or the database has been corrupted or something.

    Comment by Daniel Murin | July 3, 2007

  2. Wow, that’s even more scummy. Thanks for catching that, Daniel.

    Comment by Nathan Weinberg | July 3, 2007

  3. I purchased three copies of Vista when it came out. One was Ultimate for the very reason that it had the Extras. That is the only reason! I’m so mad/hurt/disappointed in Microsoft’s actions. I guess when you’re that big you can just lie about the products you put out and nothing is done to you. Shouldn’t there be a money back program, for those of us whom did by it on these “promises?” I mean this is a form of false advertisement, isn’t it? Maybe the BBB can do something. Has anyone heard of a plan for Microsoft to give those that purchased Ultimate under these false pretenses their money back? I mean, if no one had complained, I truly believe their plan was to disband and pretend nothing ever happened. This was way too much money! I paid $500!!! I could have just bought the Home Premium version and saved myself some money…

    Comment by Bryan Henderson | August 7, 2007

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