Apple Consumer Satisfaction Rating Drops
Apple held onto the top spot in the University of Michigan’s American Consumer Satisfaction Index, but it did slip almost five percent to drop to 79 out of 100 points. That puts it within three points of second-place HP, which rose, and only four points above the baseline. The baseline is the satisfaction score for the entire PC industry, meaning Apple’s customers are satisfied with it only slightly more than any average other computer company.
The index has only been tracking computer software companies for two years, and the results are incomplete to draw too many conclusions from (Microsoft is the only company actually on the list), but it should still be mentioned that Microsoft’s score fell four points in the one year it has been tracked.
I wasn’t really happy with Apple’s customer service.
I had this minor problem with this iMac, and when Apple claimed they couldn’t fix it, they suggested I buy a new one with a slight discount. I thought my warranty would get me a new one for free, but the folks I talked to said it didn’t.
Anyways, I searched all over town for a REAL Mac fixer, and it was rather hard, but I found him and he fixed it.
NOT happy with Apple right now.
Comment by Michael | December 28, 2007